Privacy Policy

This Privacy Policy describes how NUCORE SOFTWARE SOLUTIONS PRIVATE LIMITED ("Company", "we", "us", or "our") collects, uses, stores, and discloses information when you use the Travtics mobile application ("Travtics" or the "App").

Travtics is an enterprise dashboard application made available to authorized users of customer organizations. User accounts for Travtics are provisioned and managed by the relevant organization or its authorized administrators. Users do not create accounts directly within the App.

1. Company Information

NUCORE SOFTWARE SOLUTIONS PRIVATE LIMITED
Nucore Software Solutions P Ltd.
Building No. Cp 13 / 53 E And F
Kozhikode - 673601
India

If you have questions about this Privacy Policy or your personal data, you can contact us at: support@nutraacs.com

2. Scope

This Privacy Policy applies to the Travtics mobile application and related services used to authenticate users, maintain sessions, and display dashboard, reporting, operational, and business performance data made available by the user’s organization.

3. Information We Collect

We may collect and process the following categories of information:

A. Account and Profile Information

• Username
• Email address
• First name and last name
• User ID
• Client ID or organization-linked identifier
• Agency, tenant, or company code
• Business name
• Profile image or business image, if provided by the backend service

B. Authentication and Session Information

• Login credentials entered by the user for authentication
• Session cookies
• Authentication or API session tokens
• Login state and related security or session metadata

C. Business and Financial Dashboard Data

• Business, operational, analytical, reporting, and financial data made available to the user through the App by the user’s organization or backend systems

D. Device and Technical Information

• IP address
• Device type
• Operating system and platform details
• Basic diagnostic and connection information necessary to operate, secure, and troubleshoot the App

E. Locally Stored Data on Device

The App may store limited information on the user’s device, such as:

• Saved username
• Saved agency or tenant code
• Current user profile snapshot
• Session cookies and related session data

4. How We Use Information

• To authenticate authorized users
• To provide access to enterprise dashboard features and reports
• To maintain secure user sessions
• To display organization-provided business and financial data
• To support password recovery or account-related support processes
• To troubleshoot, secure, and maintain the App and related backend services
• To provide configuration, update, or service behavior controls required for app functionality
• To comply with legal obligations and enforce our terms, policies, and security requirements

We do not state that users can create accounts in the App because account provisioning is handled externally by the relevant organization or backend administrators.

5. Account Provisioning and Administration

Travtics is intended for enterprise use. User accounts are created, managed, disabled, and deleted by the user’s organization, employer, client administrator, or authorized backend administrators.

Users cannot create accounts directly within the App.

Requests relating to account access, correction, disablement, or deletion may need to be handled by the relevant organization or administrator that provisioned the account.

6. Sharing and Disclosure of Information

We may disclose information in the following limited circumstances:

A. Service Providers

We may use service providers that help us operate the App and supporting infrastructure, including hosting, configuration delivery, security, and technical support services.

B. Organization or Account Administrator

Because Travtics is an enterprise application, user and usage-related information may be visible to or managed by the organization or administrator that provisioned the account.

C. Legal and Compliance Reasons

We may disclose information where required by law, regulation, legal process, or valid governmental request, or where necessary to protect rights, security, systems, users, or the public.

D. Business Transfers

If our business is involved in a merger, acquisition, restructuring, financing transaction, or sale of assets, information may be transferred as part of that transaction subject to applicable legal requirements.

We do not sell personal information.

7. Third-Party Services

Travtics may use third-party services that support application functionality and operations. These may include cloud and configuration service providers such as Firebase Remote Config or similar infrastructure services.

Such providers process data on our behalf or in support of app operations, subject to their own terms and privacy practices where applicable.

8. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide the App and related services
• Maintain account and session continuity
• Comply with legal, tax, audit, and regulatory obligations
• Resolve disputes
• Enforce agreements
• Maintain security and fraud-prevention records

Certain data may also remain in secure backups for a limited period consistent with backup, recovery, legal, and compliance requirements.

Because Travtics is an enterprise application, some retention decisions may depend on the policies of the organization that manages the account.

9. Data Deletion and Account Requests

Users may request access to, correction of, or deletion of personal data by contacting the organization or administrator that provided their Travtics access, or by contacting us using the details below.

Because user accounts are provisioned externally, account deletion and deactivation are generally handled by the relevant organization or backend administrator rather than directly inside the App.

We may retain certain data where required for legal, security, audit, contractual, or compliance reasons.

10. Data Security

We use reasonable technical and organizational safeguards designed to protect personal data against unauthorized access, disclosure, alteration, or destruction. These measures may include secure transmission practices, access controls, session management, and operational safeguards.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. International Data Transfers

Your information may be processed in India or in other jurisdictions where we or our service providers operate. Where required by applicable law, we take reasonable steps to ensure appropriate safeguards are applied to cross-border transfers of personal data.

12. Children’s Privacy

Travtics is not directed to children and is intended for authorized business or organizational users. We do not knowingly collect personal data from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date above. Material changes may also be communicated through appropriate channels where required.

14. Contact Us

If your organization provided your Travtics account, you may also contact your internal administrator for account access, updates, or deletion requests.